We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We work very hard to ensure that we offer the absolute best prices online. If you are not completely satisfied with your new product simply return the merchandise with your invoice and we'll be 100% happy to offer a replacement, exchange, or refund providing the product is in new condition (was not used for sweating even once). Always save some sort of confirmation (tracking number, PRO number, or any sort of receipt) to obtain a full refund or exchange. Damaged items need to be kept in original packaging and our shipping department will arrange the damaged product to be picked up. If you received missing or damaged merchandise please notify Sun Valley Saunas within 48 hours of delivery in order for the issue to be resolved. Shipments refused at time of delivery without prior authorization will incur a 15% restocking fee. Only by doing this will HUUM be able to obtain a credit on your behalf. Once the product has been received and the RGA processed, a credit will be issued.Ĭustomers receiving freight shipments must inspect the packages and note any damages on the bill of lading at the time of delivery. Returned HUUM products must be properly packaged to prevent loss or damage in transit. Return value subject to equipment reconditioning fee of $65.00 plus component costs. Return item(s) to: Returns Center, 511 Glenn Avenue, Wheeling IL 60090. An RGA# will be issued within 24-hours for any uninstalled, new, in-box items purchased within 90 days. If your item(s) do arrived damaged please send photos to we will process an insurance claim on your behalf.Īll claims for adjustments or shortages should be reported within seven (7) days of the receipt of the shipment by returning HUUM products for any reason, you will be assigned an RGA (Return Goods Authorization) number. If you notice any damage you should make note of it when signing for delivery. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us inspect the packaging of your item(s) when they arrive. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. This means that we have received your order in our system and pre-authorized your credit card for the purchase. All Rights Reserved.As soon as you place your order, you will receive an order confirmation e-mail. Heat reflectors are opaque to thermal radiation with a thermal reflectance of 90% to 92%.Ī double sided, pressure sensitive, acrylic adhesive tape is provided.Ībout Us Site Map Privacy Policy Contact Us Matrix Energy When tested in accordance with draft EEC Document EN71, the panel wereįound to be safe to use where they would be accessible to children. The panels have been tested by Underwriters Laboratory of Canada (ULc)ĬAN/ULC-S102M (Flame 30 smoke 60 to 85)ĪSTM E85 (Flame 15 to 40 smoke to 135) To best accomodate ease of installation and the variety of heating units, Heat Reflectors sheets are 34.5" (87.6 cm) wide and come in manufactured heights of 8", 12" and 20" (20.3, 30.4 cm, 50.8 cm)Įxcepts where subjected to long-term direct exposure to ultraviolet light, The Panel is molded into a " saw tooth" shape to create a still air space when affixed to a flat surface. The reflector panels is made of clear PVC with an aluminized heat reflecting surface.
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